![]() ![]() If the above steps fails to fix the problem then you will have to bring the phone to a service center and have it checked as this could already be caused by a faulty hardware component. Backup your phone data then do a factory reset.Try wiping the cache partition of the phone from the recovery mode.Find out what app this is and uninstall it. In case the issue does not occur in this mode then it is most likely caused by an app you downloaded. When the phone operates in this mode only the pre-installed apps are allowed to run. Check if an app you downloaded is causing the problem by starting the phone in Safe Mode. ![]()
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